Frequently Asked Questions

How do I place an order?

Placing an order with LUVRAENE is simple! Browse our collection, add your desired items to your cart, and click Checkout. You'll be guided through entering your details, selecting a shipping method, and completing payment. Once your order is confirmed, you'll receive a confirmation email — and we'll take care of the rest!

What are the delivery times and charges?

We currently deliver within Pakistan only. International deliveries will be available soon.

  • Free delivery on all orders above Rs. 5,000.
  • A flat rate of Rs. 250 applies to orders up to Rs. 5,000, for deliveries across Pakistan including Karachi.

Depending on product availability, orders are typically dispatched within 5–10 working days. 

Which payment methods are accepted?

We accept the following payment methods:

  • Credit/Debit Card – Visa & MasterCard (all transactions are encrypted and secured)
  • Cash on Delivery – Available within Pakistan only
  • Bank Transfer
  • EasyPaisa
  • JazzCash

How do I make a complaint?

We're sorry to hear you've had an issue. Please reach out to us via our Contact page with full details of your concern, and our team will investigate and get back to you promptly.

 

Can I change or cancel my order?

Once an order has been processed, changes and cancellations cannot be guaranteed. If you need to make a change, please contact us as soon as possible and we will do our best to accommodate your request.

How do I track my order?

You can track your order using the tracking link provided in your shipping confirmation email, available 48 hours after dispatch.

Do products look exactly as shown on the website?

We strive to display our products as accurately as possible. However, slight color variations may occur due to differences in screen settings and monitor calibration. Please note that our products are crafted from premium materials, and natural variations in texture and finish are a mark of their authenticity and quality.

What is your out-of-stock policy?

If an item you're interested in is out of stock, please contact us and we'll do our best to assist you with availability updates or alternatives.